Frequently Asked Questions

Book a private viewing to meet our kittens, or WhatsApp us. To reserve a kitten you pay a non-refundable deposit (S$1,000), which is deducted from the kitten’s price. The balance is paid on or before collection day.

Age-appropriate vaccinations, internal and external deworming, a microchip, the TICA pedigree certificate, genetic test results of the kitten and/or its parents, a health booklet, a New Home Starter Kit, help with the AVS cat licence transfer, a sterilisation reimbursement if the kitten is not yet sterilised, and our support during the first 3 months.

Some kittens are sterilised before they go home. If not, please sterilise your kitten at your preferred vet once it is 6 months old and send us the certificate — we reimburse S$220 for a male and S$380 for a female. Ask the clinic to update the sterilisation record in the AVS PALS system, so you can switch to the cheaper sterilised cat licence.

Kittens go home once they have completed their vaccinations and are ready for collection. We will let you know the date and send you everything you need to prepare.

Yes. We transfer the AVS cat licence to you on collection day — please bring your full NRIC/FIN number and residential address. First-time pet owners must complete the AVS Pet Ownership Course before collection.

At collection your kitten is healthy and FeLV/FIV negative. If a vet finds within 72 hours of collection that it was unhealthy at the time of sale, we replace it. Each breed also has a 1-year guarantee against its life-threatening genetic conditions. The full terms are in our sales contract, which you sign online.

Join the waitlist for the breed you are waiting for, then place a deposit to hold your place in the queue. Kittens are offered in deposit order (first deposit, first pick). The deposit is deducted from the kitten’s price, and is valid for one year and non-refundable.

Book online on our Cat Boarding page: choose your dates, tell us about your cat, and we confirm your booking with a 50% deposit.

Your cat needs up-to-date vaccinations and deworming, a cat licence, and to be in good health. Please see “Guidelines & Extras” on the Cat Boarding page for details.

Standard check-in and check-out is between 10:30 AM and 5:30 PM. Early or late check-in is available for an extra S$20.

Yes — our cat taxi starts from S$35 one way (within 10 km), plus S$5 for every extra 5 km.

Cancel 3 or more days before: full refund. 2 days before: 50% refund. 1 day before: 25% refund.

Of course — book a one-hour private cat hotel viewing and we will show you around.

We accept PayNow. After you place your order you will see our PayNow QR code — pay, upload your payment screenshot, and we confirm your order by email.

Yes, we deliver islandwide in Singapore. You can also self-collect for free at 582 Geylang Rd, Level 2. The delivery fee is shown at checkout.

Yes. Visit our showroom by appointment — book a private viewing and we will help you choose the right pieces for your cat and your home.

Yes. Create a free account to become a member — you earn points on every order and can use them on your next purchase.

Your items are reserved for you after you order. Unpaid orders are cancelled automatically after 48 hours so the stock can go to other customers.

582 Geylang Rd, Level 2, Singapore 389521. Visits are by appointment only.

Private viewings are one hour long, in the afternoon (2pm – 5pm) and evening (7pm – 8pm). Choose a kitten play session or a cat hotel viewing when you book.

Yes — see the parking map on our Contact page for the nearest car parks.

WhatsApp us for the fastest reply, or email contact@catacuresg.com.